The term “communication” is considered as a transfer of some sort of information which is vitally important for business organizations. The role of communication can’t be overestimated in any business as it’s one of the basic functions in management. When it comes to business communications the term encompasses any means of information transference used to promote a service or a product, and relaying information between supply chain or within the business itself. It is the key to success in running a business while serving as a critical link between its core functions.
The key element of business communications are the tools used. Information Communications Technologies consider devices and technologies to help businesses and individuals use information. Any product aimed at storage, transmission, retrieval, manipulation and receipt of information in a digital way should be referred to as an ICT product; this list includes landline phones, mobile phones, smartphones (a mobile phone with computer-like properties), fax machines, computers, laptops, etc
Business communication systems have a lot of benefits for running a business comprising a number of functions and applications in one. They vary from simple single phone lines to hosted VoIP platforms. Using a single interface they allow access to many applications such as voicemail, softphones, videoconferencing etc. Working process is collaborated in real time, business partners, suppliers, customers and employees can communicate by means of different mobility applications including video, voice and data.
A telephone system or a private branch exchange is deemed one of the most important business communication systems. Using a limited number of lines the phones are connected with the public phone network.
Voice mail helps to arrange voice messages for groups of people and also perform a function of an answering machine using a computerized system.
There are some more advanced and advantageous business communication systems that include web conferences, video, data and many other applications that run on a single IP network. The system may be integrated with many business applications that will make work easy, convenient and cost-efficient. Connectivity is a property of such business communication systems that link to other devices and programs.
Broadband communication is another means of business communication that provides the transmission of multiple pieces of data increasing its rate and thus the fastest speed of transmission is achieved. For that purpose channels for data transmission in many directions by various users are usually provided. In this case a wide band of frequencies to transmit data are available. Data, voice and video come in one packet. Broadband access is needed for broadband services.
VoIP is an advanced, cost-efficient flexible business communication system, a special technology that allows phone calls to be made by means of computer network. Voice signals are converted into digital data packets and make a two-way conversation possible by means of Internet Protocol. All channels in this case are carried out over one Internet connection. There is no need for a telephone exchange system that makes it more efficient and making telephone calls does not cost a user anything apart from what is paid for Internet access.
Effective business communications work to result in successful business, and money spent on ICT in that sphere of business life gains in worker productivity higher than in any other investments.